Health and insurance contacts

Time-saving tip! If you start at the Dell intranet, you’ll be able to access most of these sites without entering an additional user ID and password.

Your main contacts

 
ResourceHow they can help
Contact information
Dell Benefits Center Get help enrolling in and managing your health and insurance benefits, and get answers to questions about the plans available and how they work. resources.hewitt.com/dell
1-888-335-5663, option 1, option 1

Chat with the Dell Benefits Center by logging in to Your Benefits Resources and click on Chat (@ Work | Log in )
Advocacy Services Get help with health care billing and insurance claim disputes, access to care issues as well as assistance with researching treatments and medications 1-888-622-1200
Castlight Use it to compare costs for all in-network doctor and hospital options, and get quality ratings and reviews using this personalized health care shopping tool. mycastlight.com/Dell/
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1-866-503-7183
NurseLine Talk to a nurse or chat with one online. WellatDell.com
1-866-WELL-DELL or 1-866-935-5335
Teladoc Speak directly with a U.S. board-certified physician over the phone or by online video chat. teladoc.com/Dell
1-800-TELADOC (835-2362)
Expert Medical Opinion (through Advance Medical) No-cost second opinion, treatment options and answers to medical questions. advance-medical.com/Dell
1-888-218-0146
Beacon Health Options
Group Number: Dell
Get answers to questions about your EAP, Beacon Health Options Work/Life resources and referral services.
(For all benefits-eligible team members)

Get answers to questions about mental health and substance abuse benefits.
(For Aetna and UnitedHealthcare PPO 800 and Health Fund medical options)

achievesolutions.net/Dell
1-877-888-6440

Claims address:
P.O. Box 1850
Hicksville, NY 11802

WebMD

Get answers to questions about the Healthy Lifestyle Discount and Well at Dell Health Survey. WellatDell.com
1-866-WELL-DELL or 1-866-935-5335
 

National medical and prescription drug plans

 
ResourceHow they can help
Contact information

Aetna
Group Number: 865237

Get answers to questions about your medical plan. aetna.com
1-800-522-6710
UnitedHealthcare
Group Number: 729748
Get answers to questions about your medical plan. welcometouhc.com/Dell
1-866-480-4989
Express Scripts
RxGroup: DLLA
RxBin: 003858
Get answers to questions about your prescription drug benefits.

(For Aetna and UnitedHealthcare PPO and Health Fund medical plan options only. For all other plans, contact your medical plan carrier.)
express-scripts.com
1-866-272-6695
 

Regional medical plans

 
ResourceHow they can help
Contact information
Aetna International Group Number: 881641 Get answers your questions about the expats-only medical plan. aetnainternational.com/members/login.do
1-800-231-7729
Note: Effective January 1, 2017, this plan is discontinued.

BlueCross BlueShield of Rhode Island
Active Medical: 1E430

(subgroup 001 for active employees, subgroup 002 for COBRA participants)

Active Dental: D1E430
(subgroup 001 for active employees, subgroup 002 for COBRA participants)
Get answers to questions about your medical plan. bcbsri.com
1-800-639-2227
Note: Effective January 1, 2017, this plan is discontinued.

Group Health Cooperative of South Central Wisconsin Group Number: 7603.000
Get answers to questions about your medical plan. ghcscw.com
1-800-605-4327, ext. 4504
Harvard Pilgrim Get answers to questions about your medical plan. Harvard Pilgrim (if already enrolled)
harvardpilgrim.org
1-888-333-4742
  Harvard Pilgrim (if not already enrolled)
harvardpilgrim.org
1-800-848-9995
Kaiser Permanente HMO Get answers to questions about your medical plan. my.kp.org/Dell
1-800-464-4000
Kaiser Permanente POS Get answers to questions about your medical plan. my.kp.org/Dell
1-808- 432-5955 (Oahu)
1-800-966-5955 (outside of Oahu)
 

Health care accounts

 
ResourceHow they can help
Contact information
WageWorks

Get answers to questions about Flexible Spending Accounts (FSAs), commuter benefits and the Bicycle Reimbursement Program.

Get answers to questions about the Health Savings Account (HSA).

wageworks.com
1-877-924-3967
 

Dental and vision plans

 
ResourceHow they can help
Contact information
Note: Effective January 1, 2017, this plan is discontinued.

BlueCross BlueShield of Rhode Island
Group number:
  • Active: D1E430 001
  • COBRA: D1E430-002
Get answers to questions about your dental plan. bcbsri.com
1-800-639-2227
Delta Dental
Group Number: 17863
Get answers to questions about your dental benefits. deltadentalins.com/dell
1-800-693-2659
Vision Service Plan (VSP)
Group Number: 1109172
Get answers to questions about your vision benefits. vsp.com
1-800-877-7195
 

Other benefits and resources

 
ResourceHow they can help
Contact information

Prudential Sedgwick (Leave and Disability Center)

Get answers to questions about your leave and disability benefits. AbsenceOne.com/Dell
1-855-857-0325
Securian Life
Policy #70019
Get answers to questions about life and accident insurance benefits. resources.hewitt.com/dell
1-888-335-5663, option 1, option 1

Chat with the Dell Benefits Center by logging in to Your Benefits Resources and click on Chat (@ Work | Log in )
Envolve PeopleCare
(formerly Nurtur)
Get health coaching for chronic conditions, like back pain, diabetes or heart disease. 1-866-WELL-DELL
(866-935-5335)
Well at Dell Maternity Program Enroll in and get answers to questions about the Well at Dell Maternity Program. WellatDell.com
1-866-WELL-DELL or 1-866-935-5335
International SOSGet answers to questions about global emergency business travel assistance.internationalsos.com
Member number: 11ACPA000027

For emergencies only:
U.S. and Canada
1-855-516-5433 (toll-free)
1-415-484-4677 (collect)

Mexico or South and Central America
00-1-215-942-8226 (collect)

Europe, CIS, Africa or the Middle East
44-208-762-8008 (collect)

Asia, Australia or the Pacific Rim
65-6338-7800 (collect)